Welcome to https://remayaonlineshop.com/. These Terms of Use govern your access to and use of the REMAYA Online Shop website.

By accessing or using this website, you confirm that you have read, understood and agreed to these Terms of Use. If you do not agree, please discontinue your use of the website.

1. About the Website

The REMAYA website provides information about our brand, products, official selling channels, articles and contact details.

The website does not currently process customer payments or complete sales directly. Purchases are generally completed through linked third-party marketplaces such as Shopee, Lazada and TikTok Shop.

2. Eligibility

You must have the legal capacity to agree to these Terms of Use.

If you are under the age of majority, you may use the website only with the involvement and permission of a parent or legal guardian.

3. Product Information

We aim to provide clear and accurate product information, including descriptions, ingredients, weights, prices, preparation suggestions and storage guidance.

However:

• Product packaging may differ slightly from website images

• Prices and marketplace promotions may change

• Product availability may vary by marketplace and location

• Ingredients, packaging and product details may be updated

• Colors may appear differently depending on the user’s screen

• Typographical or technical errors may occasionally occur

Customers should review the current label, ingredients, allergen information, storage instructions and marketplace listing before purchasing or consuming a product.

If website information conflicts with the physical product label, contact REMAYA before using the product.

4. Food and Wellness Information

Content provided on this website is for general product, educational and informational purposes only.

Nothing on this website should be treated as medical, nutritional or professional healthcare advice. REMAYA products are not presented as treatments, cures or preventions for any disease.

Customers with allergies, dietary restrictions, medical conditions, pregnancy-related concerns or other health considerations should review product ingredients carefully and consult an appropriate healthcare professional when necessary.

Individual preferences and experiences may vary.

5. Third-Party Marketplace Purchases

When you select a link to Shopee, Lazada, TikTok Shop or another marketplace, you leave the REMAYA website and enter a third-party platform.

Transactions completed through a marketplace are also governed by that platform’s:

• Terms and conditions

• Privacy policy

• Payment rules

• Shipping procedures

• Voucher and promotional rules

• Cancellation policies

• Return and refund procedures

• Dispute-resolution process

Available payment methods, shipping fees, delivery schedules and Cash on Delivery eligibility are determined by the selected marketplace and its service providers.

REMAYA is not responsible for the availability, performance or security of a third-party marketplace. However, we will provide reasonable assistance when a concern directly involves a REMAYA product.

6. Official REMAYA Stores

Customers should use only marketplace links published on the official REMAYA website or official REMAYA social-media pages.

Before completing a purchase, verify the store name, product details and seller information. REMAYA is not responsible for unauthorized sellers, impersonation accounts, counterfeit listings or transactions completed outside our recognized channels.

7. Returns, Refunds and Order Concerns

Returns, refunds, cancellations and replacements for marketplace purchases must generally be requested through the same marketplace used to place the order.

If your order arrives damaged, incomplete or incorrect:

• Keep the original packaging

• Take clear photographs or a video

• Include the shipping label in the evidence

• Contact the marketplace within its prescribed period

• Avoid confirming completion of the order until the issue is reviewed

The marketplace may make the final decision under its applicable policies.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded under Philippine consumer-protection laws.

8. Acceptable Use

You agree not to:

• Use the website for unlawful or fraudulent activities

• Attempt to access restricted website systems

• Introduce viruses, malicious code or harmful technologies

• Interfere with website availability or security

• Collect visitor information without authorization

• Misrepresent an affiliation with REMAYA

• Copy website content for misleading or unlawful commercial use

• Submit false, abusive, defamatory or threatening messages

• Use automated tools in a way that places an unreasonable burden on the website

• Attempt to bypass security or access controls

We may restrict or block access when we reasonably believe the website is being misused.

9. Intellectual Property

Unless otherwise stated, website content owned or lawfully used by REMAYA, including text, product descriptions, graphics, logos, photographs, designs, page layouts and brand elements, is protected by applicable intellectual-property laws.

You may view and share public website links for personal and noncommercial purposes.

You may not reproduce, modify, republish, distribute, sell, license or commercially exploit protected website content without prior written permission from REMAYA or the relevant rights holder.

Third-party names, logos and trademarks remain the property of their respective owners.

10. User Communications

When you send an inquiry, suggestion, testimonial, photograph or other material to REMAYA, you confirm that:

• The information is accurate to the best of your knowledge

• You have the right to submit the material

• The material does not violate another person’s rights

• The material is not unlawful, threatening or malicious

REMAYA will not publish a customer’s name, testimonial, photograph or identifiable content for marketing purposes without appropriate permission.

11. Third-Party Links

External links are provided for customer convenience. A link does not necessarily mean that REMAYA controls, guarantees or endorses every statement, service or activity of the third party.

REMAYA is not responsible for external website content, availability, security or privacy practices.

12. Website Availability

We may update, suspend, restrict or discontinue all or part of the website without prior notice when reasonably necessary for maintenance, security, legal compliance or business operations.

We do not guarantee that the website will always be available, uninterrupted, current or free from technical errors.

13. Disclaimer of Warranties

To the extent permitted by law, the website is provided on an “as available” basis for general informational purposes.

REMAYA does not guarantee that:

• The website will be uninterrupted or error-free

• Every item will remain available

• All third-party links will remain active

• Marketplace prices and promotions will always match website information

• The website will meet every visitor’s individual requirements

This section does not exclude warranties or protections that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent allowed by law, REMAYA will not be liable for indirect, incidental, special or consequential loss resulting solely from:

• Inability to access the website

• Reliance on outdated or incomplete website content

• Third-party marketplace failures

• External links or services

• Unauthorized use of the website

• Technical events outside REMAYA’s reasonable control

Nothing in these Terms excludes liability that cannot lawfully be excluded or limits a consumer right protected by applicable law.

15. Privacy and Cookies

The collection and use of personal information through the website are explained in our Privacy Policy.

The use of cookies and similar technologies is explained in our Cookie Policy.

16. Changes to These Terms

We may update these Terms of Use to reflect changes in our website, products, selling channels, practices or legal obligations.

Updated Terms will be posted on this page with a revised effective date. Continued use of the website after an update means that the new Terms apply to subsequent use.

17. Governing Law

These Terms of Use are governed by the laws of the Republic of the Philippines.

Disputes will be handled in accordance with applicable Philippine laws and without limiting mandatory consumer rights or lawful remedies available through government agencies and courts.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. No Waiver

A failure by REMAYA to enforce a provision of these Terms does not waive our right to enforce it later.

20. Contact Information

Questions about these Terms of Use may be sent to:

REMAYA Online Shop
Dasmariñas, Cavite, Philippines
Email: sales@remayaonlineshop.com
Phone/WhatsApp: +63 906 652 3189
Website: https://remayaonlineshop.com/